5th April 2018, London, UK - Validata Group, reinforces ‘customer-first’ commitment to a fully integrated program delivered by the largest dedicated support team in the Temenos market.
“‘Customer- first’ is at the core of what we do – our culture, services and technology - ensuring our customers experience a seamless onboarding process and accelerated time-to-market,” comments Vaios Vaitsis, Founder and CEO of Validata Group.
“Customer Success is our most critical objective and we have created a Customer Support organization that delivers just that,” continues Vaios.
Validata’s Customer Success Team handles the end-to-end customer experience, offering comprehensive technical support services to help minimize the time required to resolve technical issues, improve product quality and enable clients to focus on their primary business objectives.
To achieve that, the Customer Success team is measured by KPIs such as client satisfaction and reduction in customer effort. The aim is to make the use of Validata products as effective as possible, protect client’s investment in our technology and enable them scale their automation initiatives even faster.
In addition to 24/7 global customer support, the team offers onsite support and an extensive self-service knowledge-base combining our expertise, deep domain knowledge and years of experience.