Customer Support
Validata Group offers comprehensive technical support services to help minimize the time required to resolve technical issues, improve product quality and enable you to focus on your primary business objectives
We offer Customer Support for our entire product range, enabling you to log, query, discuss and resolve any operational issue that you may experience during the use of the software solution.
All our experts are certified Validata professionals with extensive knowledge on both our software applications and the Temenos Core Banking System.
We offer Customer Support for our entire product range, enabling you to log, query, discuss and resolve any operational issue that you may experience during the use of the software solution.
All our experts are certified Validata professionals with extensive knowledge on both our software applications and the Temenos Core Banking System.
Customer Success is our most critical objective and we have created a Customer Support organization that delivers just that:
- Incident logging available 24 x 7 via the Web
- Ability to view incident status and contribute new information
- Online knowledge base to enable more self-help, leading to faster resolution
- Incident priorities are assigned by you – dependent on your business impact
- Support analysts are experienced practitioners, able to understand operational issues and offer practical advice
- Facilities to replicate reported issues and, when necessary extracts from customer warehouses for further investigation
- Formal, documented escalation procedures for incidents
- Microsoft® Outlook® Integration
- SLA’s, Work Schedule and Escalations
- Detailed Reports and Analytics
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