Payments Investigation and Case Manager
Addressing payment issues promptly and accurately is vital to ensuring and maintaining customer trust. Traditional payment investigations, often relying on manual processes, can lead to inefficiencies, errors, and increased costs.
ConnectIQ’s Payments Investigation and Case Manager solution redefines this approach by automating case creation, tracking, and resolution processes. With its advanced capabilities, including a self-service investigator portal, comprehensive message validation for ISO 20022 and MT formats, and centralized evidence management, this solution enables financial institutions to handle payment failures and inquiries with precision and speed.
ConnectIQ transforms payment investigations into a seamless, cost-effective process, reducing operational risks and enhancing customer satisfaction. By consolidating data and streamlining communication, it ensures compliance while fostering collaboration across teams with quick turnarounds and without delays.
CHALLENGES
Navigating through operational challenges can be demanding, but we’ve got you covered
Financial institutions often grapple with manual payment investigations that drain resources and escalate costs. ConnectIQ automates case creation and tracking, streamlining processes to enhance operational efficiency and reduce expenses.
Disparate systems can obscure visibility into payment issues, complicating resolution efforts. ConnectIQ’s integrated case management consolidates data, providing a unified view that simplifies exception handling and improves decision-making.
Adapting to evolving standards like ISO 20022 brings forth multiple compliance challenges for banks. ConnectIQ facilitates seamless message validation and creation, ensuring adherence to current protocols and mitigating regulatory risks.
Manual workflows in payment investigations lead to higher operational costs and inefficiencies. ConnectIQ automates these processes, reducing expenses and enabling financial institutions to allocate resources more effectively.
Siloed data hampers the ability to compile comprehensive case evidence, delaying resolutions. ConnectIQ serves as a centralised repository, integrating structured and unstructured data for swift access and analysis.
Delayed payment investigations can lead to low customer trust and satisfaction. ConnectIQ accelerates issue resolution, enhancing transparency and fostering stronger customer relationships.
Inefficient collaboration across teams can significantly slow down payment investigations. ConnectIQ’s self-service portal enables seamless coordination, allowing users to track tasks and view statuses, thereby speeding up case resolution.
Legacy systems struggle to manage increasing payment volumes, creating operational bottlenecks. ConnectIQ’s scalable platform efficiently handles growing transaction loads, supporting business expansion without compromising performance.
SIMPLER PAYMENT INVESTIGATIONS
Automate Payment Investigations for Operational Excellence
In the fast-paced financial sector, manual payment investigations can drain resources and escalate costs. ConnectIQ’s Payments Investigation and Case Manager solution automates case creation and tracking for both incoming and outgoing payments, eliminating time-consuming manual processes. By automatically retrieving transactional data to update cases and investigation tasks, you can ensure operational efficiency and cost minimisation.
ENSURE CUSTOMER TRUST
Enhance Compliance and Customer Satisfaction
Adapting to evolving standards like ISO 20022 poses compliance challenges for financial institutions. ConnectIQ facilitates seamless message validation and creation, ensuring adherence to current protocols and mitigating regulatory risks. By delivering prompt and accurate resolutions to payment issues, it improves customer experience and helps you achieve a high level of trust in your financial services.
BENEFITS
Benefit from AI-powered solutions directly at your fingertips
Automate the creation and tracking of investigation cases for both incoming and outgoing payments, eliminating manual processes and enhancing operational efficiency.
Utilise a self-service portal that enables investigators to schedule tasks, monitor progress, and collaborate seamlessly, leading to faster resolution of payment issues.
Effortlessly create and validate ISO 20022 and MT messages within a single platform, ensuring compliance with evolving payment standards and facilitating smooth communication with banks and merchants.
By automating payment exception handling and integrating case management workflows, reduce operational costs and minimise risks associated with manual processes.
Deliver prompt and accurate resolutions to payment issues, improving customer experience and fostering trust in the financial services you provide your end customers with.
Serve as a unified repository for all case-related data, integrating structured and unstructured information from various systems to streamline evidence processing and management.
Automatically retrieve transactional data to update cases and investigation tasks, providing real-time control and greater visibility into payment transactions.
Route cases through various investigative phases across multiple groups, enabling seamless collaboration and efficient exception handling.
Benefit from a personalised service portal that allows users to self-schedule, track tasks, and view work status, enhancing teamwork and expediting case resolution.
